Privacy Policy

Introduction

HeavyCans.com ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services (collectively, the "Service").

We are committed to transparency about our data practices and providing you with meaningful control over your information. This policy describes your privacy rights under applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when using our Service, including:

• Contact information (name, company name, email address, phone number)
• Business information (fleet size, operational details, service preferences)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communications you send to us (support inquiries, feedback)

Information Collected Automatically

When you access our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used, clickstream data)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies (see Cookies section below)

Information from Third Parties

We may receive information about you from business partners, data providers, and publicly available sources to enhance our services.

How We Use Your Information

We use the information we collect for the following purposes, based on the legal grounds specified:

Service Delivery (Contractual Necessity)

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Respond to inquiries and provide customer support
• Send service-related notifications and updates

Business Operations (Legitimate Interests)

• Analyze usage patterns and user behavior to improve our Service
• Develop new features, products, and services
• Conduct market research and competitive analysis
• Detect, prevent, and address technical issues, fraud, and security threats
• Create aggregated, de-identified, or anonymized data for analytics and insights
• Train and improve machine learning models and AI systems

Marketing (Consent or Legitimate Interests)

• Send marketing communications and promotional materials (you may opt out at any time)
• Personalize your experience and show relevant content

Legal Compliance

• Comply with legal obligations and respond to lawful requests
• Enforce our terms and conditions
• Protect our rights, property, and safety, and that of our users

How We Share Your Information

We may share your personal information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support). These providers are contractually required to protect your data and use it only for the purposes we specify.
• Business Partners: Companies we collaborate with for joint offerings or integrations, with your consent or as described at the time of collection.
• Affiliates: Our parent company, subsidiaries, and affiliates for purposes consistent with this Privacy Policy.
• Analytics and Research: We may share aggregated, de-identified, or anonymized data with third parties for industry research, benchmarking, and analytics. This data cannot reasonably be used to identify you.
• Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the successor entity.
• Legal Requirements: When required by law, court order, or to protect rights, property, and safety.
• With Your Consent: When you explicitly authorize us to share your information for a specific purpose.

Note on De-Identified Data: We may create aggregated, de-identified, or anonymized datasets that cannot reasonably identify you. These datasets are not considered personal information and may be used and shared for business purposes including industry insights, product development, and training AI/ML models.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, though disabling certain cookies may limit some functionality.

Types of cookies we use:

• Essential cookies: Required for the Service to function
• Analytics cookies: Help us understand how you use our Service
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Deliver personalized advertising (with your consent where required)

For more information on managing cookies, visit allaboutcookies.org.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information and purpose for collection
• Operational needs (customer relationship, support, service delivery)
• Legal, regulatory, tax, or accounting requirements
• Fraud prevention and security purposes

When personal information is no longer needed, we will securely delete or anonymize it. Anonymized data may be retained indefinitely for analytics and research purposes.

Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, secure servers, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal exceptions
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights:

• Right to Know: Request details about the categories and specific pieces of personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the "sale" or "sharing" of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit: Limit use and disclosure of sensitive personal information
• Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights

Do Not Sell or Share My Personal Information: While we do not sell personal information in the traditional sense, sharing data with partners for analytics or advertising may be considered a "sale" under CCPA. You can opt out by contacting us at privacy@heavycans.com with the subject line "Do Not Sell My Information."

European Residents (GDPR)

If you are in the European Economic Area, UK, or Switzerland, you have rights under GDPR including those listed above, plus:

• Legal Basis: The right to information about the legal basis for processing your data
• Supervisory Authority: The right to lodge a complaint with your local data protection authority
• International Transfers: We may transfer data outside the EEA using appropriate safeguards such as Standard Contractual Clauses

Exercising Your Rights

To exercise any of these rights, contact us at privacy@heavycans.com. We will respond to your request within the timeframe required by applicable law (typically 30-45 days). We may need to verify your identity before processing your request.

Limitations: Some rights may be limited by legal or operational requirements. For example:

• We may retain information as required by law or for legitimate business purposes (e.g., fraud prevention, legal defense)
• Deletion requests apply to identifiable personal information; aggregated or anonymized data is not subject to deletion
• We may decline requests that are excessive, repetitive, or would impose unreasonable burden

Marketing Communications

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at privacy@heavycans.com. You will continue to receive service-related communications even if you opt out of marketing.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses to ensure your information receives adequate protection.

Children's Privacy

Our Service is not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@heavycans.com.

Analytics and AI/ML

We use analytics tools and machine learning to improve our Service. This includes:

• Analyzing usage patterns to optimize features and user experience
• Developing predictive models to enhance service delivery
• Creating industry benchmarks and insights from aggregated data
• Training AI systems to improve routing, scheduling, and operational efficiency

When we use personal information for these purposes, we rely on legitimate interests as our legal basis. You have the right to object to such processing. We also create de-identified datasets that cannot reasonably identify you for broader research and development purposes.

Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice (such as email notification or a prominent notice on our Service).

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint, please contact us at:

HeavyCans.com
Email: privacy@heavycans.com

For GDPR-related inquiries: If you are located in the EEA, UK, or Switzerland and have a concern about our data practices that we have not addressed, you have the right to lodge a complaint with your local data protection supervisory authority.